Construction of Call Center/Telephone House

Project Summary

The construction of the Call Center/Telephone House, led by Peatfield and Bodgener Architects for Uganda Telecom Limited, marks a significant advancement in Uganda’s telecommunications infrastructure. Completed in 2000, this project established a state-of-the-art facility aimed at improving the operational efficiency and service delivery of Uganda Telecom. It involved the construction of a modern call center with advanced telecommunications technology, robust IT infrastructure, and ergonomic workspaces, designed to support a high volume of customer interactions while allowing for future expansion in a rapidly evolving industry.

Uganda Telecom Limited’s investment in the new Call Center/Telephone House underscores its commitment to enhancing customer service and operational capabilities. This facility aimed to streamline communication processes, reduce response times, and provide more reliable and efficient service to customers. The successful implementation of the project reflects Uganda Telecom’s strategic focus on technological advancement and customer satisfaction, positioning the organization to meet the demands of a growing customer base and contributing to the broader development of Uganda’s telecommunications sector. The Call Center/Telephone House stands as a testament to the organization’s dedication to excellence and innovation in service delivery.